CASE 01Concept / Digital Foundations
Grace Chapel
Illustrative foundation for a congregation that needs clear visitor information, events, sermons, and supported online giving.
02Decision record
The case is organized in the order the decision was made, including what remains unresolved.
- 01
Condition
The fictional congregation has an aging site that is difficult to use on a phone and difficult for volunteers to keep current.
- 02
Constraint
Weekly updates must be manageable by non-technical volunteers, and giving and member data must remain in established ministry systems.
- 03
Decision
Preserve the supported ministry tools and create a simple public information architecture around plan a visit, events, sermons, and giving.
- 04
Work
Define the visitor and member paths, design a mobile-first site, connect supported event and giving tools, and prepare volunteer-oriented handoff guidance.
- 05
Intended Outcome
Visitors can understand the congregation before Sunday, while volunteers have a bounded, documented path for keeping public information current.
- 06
Remaining Risk
The public site is only as current as its source calendars and content owners; governance and access must remain clear after launch.